The Federal Commerce Fee banned companies from writing and shopping for their very own opinions in an August ruling. Now, it is alleging {that a} buyer evaluation web site, Sitejabber, revealed “deceptive” scores and opinions on behalf of the 130,000 companies on its platform. The FTC’s proposed order would cease Sitejabber from “misrepresenting” buyer scores and opinions “sooner or later.”
The FTC’s grievance alleges that Sitejabber collected opinions on the level of sale, or earlier than clients acquired or skilled a services or products. In a single instance, clients have been requested to charge their general buying expertise out of 5 stars and write one thing rapidly instantly after testing.
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These fast scores and opinions, or On the spot Suggestions Survey outcomes, grow to be a part of a web site’s profile on Sitejabber. The FTC says this might mislead folks into pondering prior clients rated a enterprise’s services or products extremely once they have been really simply score the buying expertise.
“Presenting [Instant Feedback Survey] outcomes as post-fulfillment opinions and scores can mislead shoppers into believing {that a} enterprise’s excessive evaluation rely and excessive score means hundreds of consumers have had optimistic experiences with the enterprise’s services or products, when the truth is the scores and opinions displayed primarily mirrored solely clients’ experiences buying on the enterprise’s web sites,” web page 4 of the FTC grievance reads.
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Companies can keep away from FTC scrutiny by ensuring their On the spot Suggestions Survey scores and opinions are unentangled from their product scores and opinions — so clients clearly know what’s being rated.
This is likely one of the FTC’s first enforcement actions below its new rule.
“Together with our rule on faux opinions and testimonials, circumstances like this one present that we’ll act to cease all types of deception within the evaluation ecosystem.” FTC Bureau of Shopper Safety director Samuel Levine said.
The FTC’s earlier rule on faux opinions and testimonials stops companies from shopping for or promoting faux opinions, together with AI-generated ones.
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