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Starbucks Odyssey’s community lead sees NFTs as the best way to build brand loyalty | TechCrunch

22 February 2024
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The NFT house could also be down considerably from all-time highs, however manufacturers and loyalty applications trying to attain followers in new methods can nonetheless discover worth, mentioned Steve Kaczynski, co-author of the ebook “The The whole lot Token” and neighborhood lead for Starbucks Odyssey.

“Model anchors” to gated areas like reward applications are one thing that firms will broaden upon in 2024, he mentioned. “I feel this 12 months we’re going to see quite a lot of community-based model constructing,” he shared on TechCrunch’s Chain Response podcast.

Starbucks launched Starbucks Odyssey in 2022 as its preliminary foray into the web3 world. The expertise mixed the corporate’s Starbucks Reward loyalty program with NFTs to reinforce buyer experiences, TechCrunch beforehand reported.

“We’re in a position to assist individuals discover their tribe,” Kaczynski mentioned. “I’ve seen that individuals who reside in California within the Starbucks Odyssey neighborhood are actually good mates with individuals in Chicago they usually have met up in actual life at instances. This by no means would have occurred if not for web3.”

The loyalty program has a five-tiered system with over 58,000 energetic individuals at the least on degree one, Kaczynski mentioned. “I can promise you these aren’t principally or all web3 native individuals … it’s not simply web3 people who find themselves taking part.”

Those that hit tier 5 of this system purchased a “respectable quantity” off the secondary marketplaces, Kaczynski mentioned. In December, for instance, Starbucks introduced that it’s sending the highest 20 individuals to Costa Rica to go to the espresso large’s farms the place beans are produced.

There are different “third-party utilities” to be developed by way of NFTs, not simply by massive firms like Starbucks or Nike however by native companies that need to spin up loyalty applications or use tickets as an asset they’ll anchor and incentivize.

Kaczynski introduced up this instance: Let’s say Scorching Pockets, the meals model, put out a promotion the place it could give a 20% low cost to avid gamers in the event that they purchased the model’s Fortnite pores and skin and related it to a crypto pockets. “The purchaser is blissful, the eater is blissful they usually get a reduction they usually’re within the ecosystem,” he mentioned. “This individual isn’t only a gamer, they’re an energetic gamer who’s taking part and keen to spend disposable earnings on third-party issues.”

When individuals consider NFTs, they typically consider simply costly monkey footage on the web — and to be honest, that’s one a part of it with Bored Ape Yacht Membership — however there’s extra worth to be held in proudly owning NFTs, Kaczynski says.

“Think about you go right into a museum and also you see an exquisite portray on the wall, you possibly can take an image of that portray but it surely’s not price any cash. The image on the wall is price cash as a result of the museum owns it, it’s the unique they usually can show each of these issues,” Kaczynski mentioned. “Up till just lately you couldn’t do this with digital gadgets” till NFTs got here out.

Manufacturers and firms being able to purchase and promote and “really personal your loyalty is a brand new idea that makes it much less one-way,” Kaczynski mentioned. “Whereas not all of the neighborhood members have interaction in shopping for and promoting … I feel for lots of people, having that optionality is so necessary.”

This story was impressed by an episode of TechCrunch’s podcast Chain Response. Subscribe to Chain Response on Apple Podcasts, Spotify or your favourite pod platform to listen to extra tales and suggestions from the entrepreneurs constructing in the present day’s most revolutionary firms.

Join with us:

On X, previously referred to as Twitter, right here.
Through e-mail: chainreaction@techcrunch.com



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Tags: BrandBuildcommunityLeadloyaltyNFTsOdysseysSeesStarbucksTechCrunch
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